Returns & Refunds
We want you to love every Noelino toy. If something isn't right, we're here to help.
Return Policy You may return any item within 30 days of delivery, provided it is unused, in its original condition and original packaging.
To initiate a return, please contact us with your order number and reason for return. We will respond within 1 business day with instructions.
Who covers return shipping?
- If the item is damaged or incorrect — we cover return shipping costs.
- If you changed your mind — return shipping is at the customer's expense.
Refunds Once we receive and inspect the returned item, we will process your refund within 5 business days. The amount will be returned to your original payment method.
Damaged or Missing Items If your order arrives damaged, please contact us within 48 hours of delivery and include photos of the damage. We will send a replacement or issue a full refund.
Handmade Character Please note that small variations in colour, texture and grain are natural characteristics of handmade wooden toys — not defects. These make each piece unique.
Questions? Contact us.